Privacy Policy

Last updated: June 2026

This Privacy Policy applies to all services provided by Elise-Ever Vancouver ("we", "us", "our"), which can be reached at info@elise-ever.com. We respect the privacy of every customer and handle the personal information you share with us confidentially and in accordance with the General Data Protection Regulation (GDPR).

By placing an order with us or using our website, you confirm that you have read and understood this Privacy Policy.

1. Who We Are (Data Controller)

Elise-Ever Vancouver is the data controller responsible for the personal data described in this policy. If you have any questions about how we handle your information, or if you wish to exercise any of your rights, you can always reach us at info@elise-ever.com.

2. What Data We Collect

We only collect the data we need to serve you well. This includes personal data you provide when you place an order, create an account, or contact our customer service team:

  • Full name
  • Shipping and billing details
  • Email address
  • Phone number
  • Payment details — processed securely by our payment providers and never stored on our own servers
  • IP address and device/browser information
  • Order and transaction history
  • Behavioural data — information about how you use and navigate our website, collected via cookies

3. Why We Process Your Data

We use your personal data for the following purposes:

  • To process, ship and invoice your orders.
  • To provide customer service and support.
  • To send order updates, tracking information and other essential service messages.
  • To improve our website, product range and overall service.
  • To prevent and detect fraud and misuse.
  • To send marketing communications — but only when you have given us explicit permission to do so.

4. Legal Grounds for Processing

We process your personal data on the following legal bases:

  • Performance of a contract — to fulfil the order you place with us.
  • Your consent — for example, for marketing emails.
  • A legal obligation — such as keeping records for tax and accounting purposes.
  • Our legitimate interest — such as fraud prevention and improving our services.

5. Sharing Data With Third Parties

We share your data with third parties only where it is necessary to provide our service. These parties include:

  • Our payment providers: [e.g. Shopify Payments, PayPal — the processors shown at checkout]
  • Our shipping and delivery partners:
  • Our supplier(s), solely for the purpose of processing and shipping your order.
  • Analytics and marketing providers, where applicable and always in line with your cookie preferences.

Where required, we have data processing agreements in place with these parties. We never sell your personal data to anyone.

Because part of our fulfilment is shipped directly from a supplier outside the European Economic Area (EEA), in China, a transfer of your data outside the EEA may take place. When this happens, we apply appropriate safeguards (such as Standard Contractual Clauses) to ensure your data remains protected to the same standard as within the EEA.

6. How Long We Keep Your Data

We do not keep your data longer than necessary for the purposes for which it was collected, or longer than we are legally required to. For example, we are legally obliged to keep certain financial records for 7 years for tax administration.

7. Cookies

Our website uses cookies to improve functionality, analyse visitor behaviour and support marketing. You can adjust your preferences at any time through the cookie banner or your browser settings. For full details, please see our separate Cookie Policy.

8. Security

We take appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. All payments are processed over a secure SSL-encrypted connection.

9. Your Rights

Under the GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Correct any inaccurate or incomplete data.
  • Request deletion of your data ("right to be forgotten").
  • Restrict or object to the processing of your data.
  • Withdraw your consent at any time.
  • Data portability — request a copy of your data in a transferable format.

To exercise any of these rights, simply contact us at info@elise-ever.com. We will respond to your request within 30 days.

You also have the right to lodge a complaint with the relevant supervisory authority. 

10. Children's Privacy

Our website and products are not directed at children. We do not knowingly collect personal data from anyone under the age of 16 without verifiable parental consent. If you believe we have collected such data, please contact us and we will remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on this page, with the "Last updated" date shown at the top.

12. Contact

Elise-Ever Vancouver | info@elise-ever.com